Shipping - Refunds - Returns Policy
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Shipping Policy - Refunds - Returns
Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 days as products are made to order. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout
We have fixed rate shipping & Handling of $9.99 on all products for USA contingent upon weight (There may be an additional fee for overweight orders)
If you are outside the USA, Your shipping rate will be calculated upon checkout depending on your location
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours of products being created via our automated system
Damages
GIASW is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Refunds / Returns Policy:
We offer a 30 day return period unless otherwise specified in individual product description.
If you wish to process a return please email [email protected] or contact us via our website
Customer will incur the cost of shipping a return item and 15% restocking fee if a refund is to be processed
Be advised that we do NOT accept return for items that have been opened or worn, no exceptions
Where can I get further information?
If you have any questions about our use of cookies or other technologies, please email us at [email protected] or by post to:
Kevin Elliott
Elliott Enterprise Group
dba GIASW
PO BOX 864
Berea, Kentucky 40403
Phone: 859-545-0245
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